What We Collect and Why
When you open an account with us, we collect the information you provide directly — your name, contact details, and the credentials you set. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and amount to keep your
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account history accurate and to process your request. We do not store your mobile wallet PIN or full wallet credentials on our systems. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and
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to understand how the platform is used. This data is not sold to third parties. We may share it with payment processors like bKash, Nagad, and Rocket strictly to complete your transactions, and with regulatory bodies where local law in eligible regions requires it. You can
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request a copy of the data we hold on your account at any time by contacting our support team. Retention periods vary by data type: transaction records are kept for as long as required under applicable law, while session logs are held for a shorter period.
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If you close your account, we will delete or anonymise your personal data except where retention is legally required.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.