Reference

Know Where You Stand with 93ko

Access to 93ko and its services — including deposits via bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible. Read these terms carefully before opening an account or placing any wager.

Jurisdiction-Dependent AccessAccount Holder RightsBangladesh-Applicable TermsLive casino and slots
93ko Know Where You Stand with 93ko
CONTACT PATHS

Reach Our Legal and Account Support Team

If you have a question about these terms, your account status, or a payment dispute, our support team handles legal and account queries directly. Raise your issue through any of the channels below and include your account reference for faster handling.

Team online

Live Chat

Start a chat session from the account dashboard. Legal and account queries are routed to a specialist. Have your account ID ready when you connect.

Email Support

Send your query to our support address listed in the account help section. Include your registered mobile number and a clear description of the issue.

Help Centre

The Help Centre covers common legal questions — account closure, data requests, payment disputes, and eligibility queries — with step-by-step account paths.

ACCOUNT SECURITY

How We Handle Your Account and Data

Your account data and transaction records are held securely. We use SSL encryption across all account pages and payment flows, including bKash, Nagad, and Rocket deposit screens. Here is how we manage the key areas that affect you directly.

Data Retention

We retain account and transaction records for the period required by applicable regulations. You can request a summary of your stored data by contacting support with your account reference.

Cookie Use

We use session and analytics cookies to keep your account login active and to understand how the lobby is used. You can manage cookie preferences from the settings page on your account.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support.

Requesting Changes

To update personal details, close your account, or request data deletion, submit a verified request through live chat or email. We process confirmed requests within the timeframe set in our data policy.

Legal Questions We Hear Most

These are the questions account holders in Bangladesh ask most often about our legal terms, data handling, and account rights.

Access depends on your local law and whether your region is eligible. You are responsible for confirming that using this platform is lawful in your location before opening an account.

We collect the details you provide at registration — name, mobile number, and payment method — plus transaction records tied to bKash, Nagad, or Rocket activity on your account.

Contact support via live chat or email with your account reference and a data access request. We will confirm receipt and provide your data summary within the period stated in our data policy.

Yes. Submit a verified closure and deletion request through live chat or email. Some records may be retained for the period required by applicable regulations even after closure.

Raise the dispute through support within the period stated in the full terms. Include your transaction reference and the amount. We review payment logs and aim to respond with a resolution path promptly.

Lock your account immediately from the security tab in account settings, then contact support via live chat. OTP verification protects your login, and our team can review recent access logs on request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.